3. What if I'm not satisfied with the way the project is going?
You can express your concerns to our project manager at any time. The most common complaints in our industry are that the project is running overtime, or that the client changes requirements when it receives the products.

A common development trap is to become aware of the risk of a missed deadline only at the end of the project. GreatAction’s strict adherence to iterative development helps us to avoid this trap. We track actual time required for each development task and compare it to estimated time. If we find that the project is probably taking more time than we expected, we will firstly inform our customers for the relevant information. At the mean time, we will also arrange developers for overtime, hire more developers and/or ask our contractors to develop some assets.

Ideally, all requirements are defined before the contract is signed. The problem is that often nobody, not even the client, knows all the requirements that should be until the products are delivered. When such new requirements arise, as they invariably do, we will discuss with you to find a suitable solution in terms of time and budget. As a service company, we fully understand that our success is based on your success and our goal is to establish a stable and long-term partnership with you.